Privacy Policy

Last Updated: November 2024

Arena X ("we", "us", or "our") operates a skill-based gaming platform that values privacy, transparency, and data protection. This policy explains how we collect, process, use, and protect your information.

1. Data We Collect

We collect the following types of information:

Account Information

  • Name and email address
  • Phone number
  • Username and profile details

Financial Information

  • Payment/bank details for withdrawals
  • Processed securely via Paystack/Flutterwave
  • Transaction history

Usage Data

  • App interactions and match participation
  • Wallet transactions
  • Game statistics and history

Device Information

  • IP address
  • Device type and operating system
  • Country/region

We do not collect sensitive health, biometric, or political data.

2. How We Use Your Data

We use your information to:

  • Create and manage your user account
  • Verify identity and prevent fraud
  • Facilitate token purchases and prize withdrawals
  • Improve gameplay and match pairing
  • Send security alerts and service updates
  • Provide customer support
  • Comply with legal obligations

We do not sell or rent your data to third parties.

3. Cookies & Tracking

Our app may use cookies or mobile analytics tools to improve experience and monitor performance. You may disable cookies from your browser/device settings. We use these technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze app usage patterns
  • Improve user experience

4. Data Storage & Protection

We implement robust security measures to protect your data:

End-to-end encryption

All sensitive data is encrypted in transit and at rest

Two-factor authentication

Additional security layer for account access

Secure storage

Your wallet and personal data are securely stored

PCI-DSS compliant

Payment processing meets industry security standards

5. Third-Party Services

We use the following third-party services for payments, hosting, and authentication:

PaystackFlutterwaveFirebaseSupabase

These providers follow global data security standards and have their own privacy policies.

6. Your Rights

You have the right to:

  • ✔ Access your data
  • ✔ Request corrections to inaccurate information
  • ✔ Request deletion (where legally allowed)
  • ✔ Opt out of marketing notifications
  • ✔ Export your data
  • ✔ Lodge a complaint with authorities

To exercise these rights, contact us at support@arenax.com

7. Data Retention

We retain your data for:

  • Account information: Duration of account + 5 years
  • Transaction records: 7 years (legal requirement)
  • Game history: 3 years
  • Marketing preferences: Until you opt out

After retention periods, data is securely deleted.

8. Children's Privacy

Arena X is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or concerns:
Email: support@arenax.com
Company: Hypergrid Ltd